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SHIPPING > SHIPPING METHODS
Shipping is free for orders over €150.00 placed in Italy. For orders under €8.00 (except in disadvantaged areas)
Shipments are made via BRT courier.
As required by commercial laws, all shipments from neromodena.com are accompanied by an official invoice declaring the value of individual items in Euros. For discounted items, the invoice shows the discounted amounts.
SHIPPING > DELIVERY TIMES
Orders are shipped from neromodena.com, Modena, Monday to Friday from 08:00 to 17:00.
Orders placed over the weekend will be processed starting the following Monday morning.
neromodena.com ships throughout Italy via the BRT courier.
Estimated delivery times from the shipping date:
Italy: 2-3 days for main destinations / 5-7 days for the islands.
NEROMODENA S.R.L. is not responsible for any delays caused by events beyond the control of NEROMODENA S.R.L.
Orders for items already available are shipped two working days after the order is placed, pending confirmation of item availability and bank verification for our new customers.
During promotional periods, shipping may take longer.
In all cases, neromodena.com reserves the right to delay shipment in the event of force majeure events.
SHIPPING > TRACKING
When the order is shipped, customers receive an email from neromodena.com with the tracking number and a link to monitor the shipment.
In case of delays, customers will be contacted directly by the courier or neromodena.com.
SHIPPING > ORDER DELIVERY
Upon arrival of the goods, customers are asked to carefully inspect the package before signing to confirm delivery. The packages are carefully packed to minimize the possibility of damage during courier handling.
If for any reason the package appears tampered with or if the adhesive tape is not intact, customers are asked to sign the receipt with reservation or refuse the delivery. If the delivery is accepted with an unauthorized signature or there is evidence of tampering, customers are requested to immediately report the incident to the courier and contact neromodena.com at info@neromodena.com.
All customers who place an order establish a commercial relationship with neromodena.com and therefore agree to accept the delivery of their package. If the package is not delivered due to reasons dependent on the customer (incorrect address, recipient always absent, incorrect phone number, etc.), or if the customer refuses the delivery, the shipping costs will be deducted from the refund due to the customer.
SHIPPING > RETURNS
If for any reason the customer is not satisfied with their purchase, intact items in their packaging can be returned, refund within 15 days from the shipping date.
Return Instructions
To request return authorization, the customer must access their profile by logging in with the credentials used during registration and selecting the PROFILE option to view their orders and request a return.
The return request must be sent within 24 hours of receiving the goods.
The email must specify the codes of the items to be returned. Once the return request is received, neromodena.com will send the customer a written confirmation, containing the Return Authorization Number (R.A.N.).
The return must be made with the courier indicated in the email sent by NEROMODENA S.R.L.. The Return Authorization Number must be written on the waybill, which must be filled out as indicated in the authorization email received from the neromodena.com Returns department. (The courier will bring a waybill at the time of package pickup).
The return shipping will be at the customer's expense.
REFUND
Refunds will be processed as soon as the returned item is received, verified, and accepted. For orders paid with PayPal or bank transfer, the amount will be refunded to the original account.
The return of products must reach neromodena.com within 5 days from the written authorization to the customer by the Returns department.
TERMS AND CONDITIONS FOR RETURNS
Returns must be shipped with suitable packaging that preserves their integrity. Returns of broken or damaged materials will not be accepted.
In the event that the customer receives defective goods, or there are errors in the shipments from neromodena.com, it is required to follow the same instructions as above. neromodena.com reserves the right to request photographic evidence before authorizing returns for defective merchandise and to cover the return shipping costs.
neromodena.com reserves the right to refuse unauthorized returns or those shipped with couriers other than the one indicated in the return instructions email. Acceptance of such returns will still result in a 10% charge of the returned merchandise value.
neromodena.com will not accept the return of merchandise if the return does not comply with all the terms and conditions of the return policy. In such cases, the merchandise will be returned to the sender at the original shipping address.